Shipping policy

Delivery area

ORVENLY currently delivers to the 48 contiguous U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, APO/FPO/DPO addresses, package-forwarding services, or destinations outside the United States.

Order cutoff and processing

Our order cutoff is 5:00 PM Central Time (CT) on business days. Orders placed after the cutoff, on weekends, or on U.S. federal holidays are treated as received on the next business day.

Most orders are processed in 1-3 business days. Processing time includes order review, payment authorization, picking, packing, and handoff to the carrier. Processing time is separate from transit time. During high-volume periods, carrier disruptions, severe weather, or inventory verification, processing may take longer. If a material delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Transit time and shipping cost

After shipment, standard delivery generally takes 3-7 business days. Standard shipping is free for eligible orders within our delivery area. The estimated delivery date shown at checkout, in a confirmation email, or by a carrier is an estimate, not a guaranteed delivery date.

Some large, fragile, made-to-order, or multi-piece products may ship in separate packages or require a different carrier service. You may receive more than one tracking number. We do not charge a handling fee unless a charge is clearly disclosed before checkout.

Tracking and delivery

When your order ships, we will send a shipment confirmation with tracking information when tracking is available. Please allow up to 48 hours after shipment for carrier tracking to begin updating.

Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error, contact us within 12 hours of placing the order. We cannot guarantee changes after fulfillment begins. If an order is returned because an address was incomplete, incorrect, undeliverable, or refused, we will contact you about available reshipment or refund options after the package is returned to us. Original carrier charges may be nonrefundable where permitted by law.

Lost, delayed, or marked-delivered packages

Carrier delays are outside our direct control. If tracking does not update for an extended period, or if a package is marked delivered but cannot be located, contact us promptly. We may ask you to check with household members, neighbors, building management, and the carrier before opening a carrier inquiry. We will work with the carrier in good faith and provide a reasonable resolution where appropriate based on the order history, carrier information, and applicable consumer-protection laws.