Privacy policy


Information we collect

When you visit, browse, place an order, contact us, subscribe to communications, or otherwise use shoporvenly.com, we may collect information such as:

  • Contact details, including your name, email address, shipping address, billing address, and phone number when provided;
  • Order details, including products purchased, order number, payment status, delivery information, return requests, and communications with us;
  • Payment information processed by our payment processors. We do not ordinarily receive or store full payment-card numbers;
  • Device and browsing information, such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location inferred from IP address, and interactions with our website; and
  • Information you voluntarily provide in emails, reviews, survey responses, or customer-service requests.

How we use information

We use personal information to operate our store, process and deliver orders, communicate about purchases, provide support, prevent fraud, improve our website and products, comply with legal obligations, and, where permitted, send marketing communications. We may also use information in aggregated or de-identified form for business analysis.

How we share information

We share information only as reasonably necessary to run our business, including with Shopify and other ecommerce-service providers, payment processors, shipping carriers, fulfillment providers, fraud-prevention providers, analytics providers, professional advisers, government authorities when legally required, and a successor in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information for money. Depending on your location and the technologies used on our website, some cookie-based advertising or analytics activity may be considered a "sale" or "sharing" under certain U.S. state privacy laws. Where applicable, you may manage cookies through your browser settings or the options made available on our website, and you may contact us to request available privacy choices.

Marketing communications

You may opt out of promotional emails at any time by using the unsubscribe link in the message or by contacting us. You will continue to receive non-promotional communications needed to complete an order, provide customer service, or administer your account or legal rights.

Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to make our website function, remember preferences, understand site activity, measure campaign performance, and help prevent fraud. See our Cookie Policy for more information.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, recordkeeping, dispute resolution, legal compliance, and fraud prevention. No online system is completely secure, but we use reasonable administrative, technical, and organizational measures designed to protect information appropriate to the nature of the data we process.

Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain processing. To make a request, email support@shoporvenly.com with the subject line "Privacy Request." We may need to verify your identity before responding. You may use an authorized agent where applicable law permits, subject to verification.

California residents may have rights under the California Consumer Privacy Act, as amended. Residents of other U.S. states may have additional rights under their state laws. We will not discriminate against you for exercising privacy rights that apply to you. If we deny a request, you may contact us for more information about the decision and any available appeal process.

Children's privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date. Your continued use of the website after an update is subject to the revised policy to the extent permitted by law.