Refund policy


30-day return period

We accept eligible returns requested within 30 calendar days after the delivery date. To begin a return, email support@shoporvenly.com with your order number and the reason for the return. Do not send an item back without return instructions, as this can delay processing or cause the package to be refused.

To be eligible, an item must be unused, unassembled where applicable, uninstalled, clean, undamaged, and returned with its original parts, accessories, manuals, and packaging when reasonably available. Please pack fragile items carefully. We reserve the right to reduce or deny a refund only to the extent permitted by law if an item is returned materially used, damaged through misuse, incomplete, or in a condition that prevents resale.

Free return shipping

For approved eligible returns within the contiguous United States and Washington, D.C., ORVENLY provides a prepaid return label at no charge. We do not charge a restocking fee for approved eligible returns. If a return is sent without authorization, using an unapproved method, or to an address other than the one we provide, we may be unable to receive or process it.

Non-returnable items

Unless required by law, the following are not eligible for change-of-mind returns:

  • Items marked final sale or non-returnable on the product page or at checkout;
  • Gift cards, digital goods, or downloadable content after delivery or access;
  • Personalized, custom-made, or made-to-order items after production has begun;
  • Items that have been installed, assembled, used with soil, water, plants, or outdoor exposure, or otherwise altered after delivery;
  • Items returned without essential components, safety hardware, or original parts; and
  • Products damaged by improper assembly, mounting, installation, misuse, accidents, normal wear, or failure to follow product instructions.

This list does not limit any rights that cannot be waived under applicable law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, incomplete, or different from what you ordered, email us within 7 calendar days after delivery. Please include photos or video showing the issue, the item, the outer packaging, the interior protective material, and the shipping label. Keeping the packaging helps us evaluate a claim with the carrier or supplier. We may offer a replacement, replacement part, repair guidance, return label, or refund, depending on the item and the nature of the issue.

Refund timing and method

Once we receive and inspect a return, we will notify you of the outcome. Approved refunds are sent to the original payment method within 7 business days after inspection. Original standard shipping is free, so there is no standard shipping charge to refund. If you purchased an optional upgraded service, the additional service charge is generally nonrefundable unless the return is due to our error, a defective item, or a legal requirement.

Your financial institution controls when the credit appears on your statement. Promotional discounts are refunded in the amount actually paid. If an order was purchased using a gift card and another payment method, refunds are generally applied first to the gift card and then to the remaining original payment method.

Exchanges

We do not offer direct exchanges at this time. The fastest option is usually to return the eligible item for a refund and place a new order, subject to availability.