About Us

ORVENLY is an online lifestyle store operated by GARDENIAIO LLC, a Missouri limited liability company. Our legal business and returns address is 3127 W Raynell St, Springfield, MO 65807, United States. ORVENLY is the customer-facing retail brand available at shoporvenly.com.

We create a considered shopping experience for customers who want useful, well-designed objects for everyday spaces. Our current collection focuses on premium indoor plant-display pieces, propagation and care accessories, planters, display furniture, and related botanical-lifestyle goods. As the brand develops, we may add other home, organization, gift, tabletop, outdoor, and lifestyle products that fit the ORVENLY point of view.

We believe that customers should know what they are buying before they check out. For that reason, we aim to provide clear product titles, photographs, dimensions, material details, care information, assembly or mounting guidance, and pricing on the relevant product page. Colors can vary slightly by screen, and natural or hand-finished materials, including wood, ceramic, glass, and metal finishes, may have small variations in grain, tone, texture, glaze, or finish. These variations are part of the character of the material and do not normally affect the product's intended use.

Our customer-care team is available by email at support@shoporvenly.com, Monday through Friday, 9:00 AM-5:00 PM Central Time, excluding U.S. federal holidays. We use email support so we can keep a clear record of product, delivery, return, and order questions. Most inquiries receive a response within 1-2 business days.

How ordering and delivery work

ORVENLY currently ships only to the 48 contiguous U.S. states and Washington, D.C. We do not ship internationally or to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or package-forwarding services. Standard shipping is free on eligible orders within our delivery area.

Our business-day order cutoff is 5:00 PM Central Time. Orders usually require 1-3 business days for processing and then generally take 3-7 business days in transit after shipment. Processing and carrier transit are separate stages. Delivery dates are estimates, not guarantees, because weather, carrier conditions, holidays, and other events outside our control can affect delivery. Once an order ships, we send a confirmation email with tracking information when available. Carrier tracking may take up to 48 hours to show its first update.

Some large, fragile, or multi-piece items may ship in separate packages. If that happens, tracking information may be provided for each shipment. For questions about an order, delivery, product condition, cancellation, address correction, or return, customers can contact us at support@shoporvenly.com.

ORVENLY is an online-only business. Our Springfield, Missouri address is used for administrative, shipping, and authorized-return purposes; it is not a public showroom, retail store, customer-pickup site, or walk-in returns location. Customers must contact us before sending a return so we can provide the correct instructions and, for approved eligible returns, a prepaid return label.