Contact information

ORVENLY
Operated by GARDENIAIO LLC
Website: shoporvenly.com
Email: support@shoporvenly.com

Business and Authorized Returns Address
3127 W Raynell St
Springfield, MO 65807
United States

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Central Time
Closed on U.S. federal holidays.

ORVENLY is an online-only store. We provide customer service by email and do not offer phone support, customer pickup, walk-in service, or a public showroom.

For help with an order, product, delivery, return, refund, cancellation, or address correction, email us with your order number and the email address used at checkout. We generally respond within 1–2 business days.

We offer free standard shipping to the 48 contiguous U.S. states and Washington, D.C. Orders placed by 5:00 PM Central Time on business days generally begin processing that day. Please allow 1–3 business days for processing and 3–7 business days for delivery.

Please contact us before sending any return. For approved eligible returns, we provide return instructions and a prepaid return label.