FAQ

Where do you ship?

We ship within the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, freight forwarders, or international destinations.

Is shipping free?

Standard shipping is free on eligible orders shipped within our delivery area. Any available expedited service, surcharge, or delivery limitation will be shown before you complete checkout.

How long will my order take?

Orders placed by 5:00 PM CT on a business day enter processing that day when possible. Please allow 1-3 business days for order processing, followed by an estimated 3-7 business days in transit. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or circumstances outside our control.

Can I change or cancel my order?

Contact us within 12 hours of placing your order. We will try to help if the order has not entered fulfillment. Once an order has been processed, packed, or handed to a carrier, it cannot be changed or cancelled.

What is your return window?

Eligible items may be returned within 30 calendar days after delivery. Please contact us first to receive return instructions. For approved eligible returns, ORVENLY provides a prepaid return label at no charge.

When will I receive my refund?

After we receive and inspect an eligible return, approved refunds are issued to the original payment method within 7 business days. Your bank or card issuer may take additional time to post the credit.

What if my item arrives damaged or has a problem?

Please email us within 7 calendar days of delivery with your order number, a description of the issue, and clear photos of the item, packaging, and shipping label. Keep all packaging until we have reviewed your claim.

Do you have a physical store or showroom?

No. ORVENLY is an online-only store. Our listed business address is not open to the public and does not offer customer pickup.